Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 1 - 3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Can I order a custom knife?
Sorry but as of 2023 RichMade Knives no longer accepts custom orders. All builds are maker's choice and are sold on a first-come basis.
How can I purchase one of your knives?
Our website sales (richmadeknives.com). Keep your eye on our Instagram feed #richmadeknives and on this website for occasional sale listings. Also come visit our table during an upcoming knife show.
Are your knives available at any dealers?
Yes, our primary dealers are: BladeArt.com and KnifeCenter.com. We'd encourage you check their website or contact them directly to find out if they have any RichMade Knives available.
What type of steel do you use for your custom knives?
We have expanded our steel options to include Crucible 154-CM stainless, AEB-L stainless, 440C stainless, and D-2 tool steel. These steels are heat treated in our workshop for a hardness of 59-61 on the Rockwell scale. These particular steels were selected based on their durability and long history of being outstanding steels for rugged-use knives.
Can I see knives that you have made in the past?
Follow us on Instagram at #richmadeknives. We have also done YouTube videos on many of my completed knives. You can find our YouTube channel at: www.youtube.com/c/RichardKloc
Are you active on social media?
Yes, on Facebook: search for Richard Kloc, on Instagram: #richmadeknives, on Twitter: @Richmadeknives
How can I reach you?
You can message me through Facebook, Instagram or you can reach me by email at richmadeknives@yahoo.com
What Knife Shows are you exhibiting at?
RichMade Knives exhibits at Blade Show in Atlanta.